Police Charge Credit Card Customer Service Representative

Calcutta, India - A Citibank customer shot himself twice in the head today after he was unable to persuade a Citibank customer service representative (CSR) to send him his Bonus Rewards dividend check in the mail. A transcript of the exchange was released to the media early this afternoon. During the conversation, the customer asked repeatedly for the check and refused to take advantage of a “0% APR on all balance transfers through February 2008”. He continued to ask for his dividend check, which prompted the CSR to offer to send him convenience checks in the mail to consolidate his debt. When the customer informed the CSR that he did not have any debt, the CSR reminded the customer that "on the back of the mail-in envelope, there is an offer for an engraved pen set, which includes a $2.00 mail-in rebate." When police questioned the CSR after the customer killed himself, she told them she would not be able to speak to them without their PIN.